FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

kun.inspirations@gmailcom.com

Products

100%! All our pieces are made of 18-karat gold, platinum, and sterling silver; never plated! Also, all KUN jewelry pieces are pre-disinfected by a UV-C Ultrasonic cleaner before delivery. 

All of our pieces are handcrafted by first class artisan in the world.

Rest assured! we are brining you world-class precious metals, and they all are ethically sourced. Check out how we make sure of their purity on our Instagram page KUN.Original.

We make jewelry with a lot of love and emotion. Each piece is like a timeless story, passed down through generations. It’s not just jewelry; it’s a heartfelt connection waiting to be cherished by those who wear it

Yes, you can order your KUN jewelry, try them out, and if it didn’t work out, you can ship it back to us within the 3-day window. To avoid any complications, read our Refund and Exchange Policy

We enjoy working together on fresh designs, especially when it’s something you’re passionate about. While we can’t offer this service right now due to the scale of our operations, we’re always up for a challenge! Feel free to reach out to Zainab via email at Kun.inspirations@gmail.com, and let’s explore what we can create for you

Please check-out our Size Chart.

Shipping

We take pride in providing free doorstep delivery of our products to nearly anywhere in the world!

Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at kun.inspirations@gmail.com and we will let you know where your package is.

Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at kun.inspirations@kunoriginal.com

Jewelry Care and Maintenance

Absolutely!

  1. Store your jewelry in their designated box.
  2. Remove jewelry before engaging in housework, or taking a shower.
  3. Remove them before exercising to avoid losing them! It happened to the best of us.
  4. Wear your pieces regularly to prevent oxidation during prolonged storage.

Yes, of course! 

  1. Soak jewelry in warm soapy water or a reliable jewelry cleaner.
  2. Gently scrub away dirt with a soft brush or cloth, avoiding sharp tools to prevent scratching.
  3. Rinse the jewelry in warm water.
  4. Dry it with a soft or microfiber cloth

Returns & Exchanges

When Refunds accepted, they will take anywhere between 5-10 business days to appear back on your statement.

Oh no, we are so sorry about that. We will make it right for you. Please email us at: kun.inspirations@gmail.com.

You can deliver it to the nearest FedEx, UPS, DHL or any other reliable shipping company, trusting that they will safely return your jewelry to us.

Absolutely, yes. KUN insures each purchase during the time it is in transit until it is delivered to you. Because we want to make sure you receive your products, we require that you sign for goods delivered. At that point, you become responsible for the pieces. However, if the pieces are to be delivered to someone other than yourself, then signature by the recipient at the specified delivery address constitutes for delivery by KUN and responsibility for the product is transferred at that point.

We are a small business and while we pay for shipping, any additional customs duties, foreign taxes or other fees, which may be imposed, will be charged to the customer.

We are confident that you will love and want to keep our products. Nevertheless, you have 3 days to try them out, and If it doesn’t work out because of manufacturing matter, email us at kun.inspiration@gmail.com and we will sort it out for you. 

To keep things smooth, we suggest giving your jewelry a thorough examination upon arrival to make sure it’s in a perfect condition. If you do notice any issues,  you’ve got a 3-day window from the delivery date to get in touch with us and share your concerns.

A courteous reminder: Prior to placing your order, kindly verify your size, as any applicable shipping fees will be the responsibility of the customer.

While we are currently not set up for refunds -it’s all because each piece is uniquely crafted for you to stand out, we’re more than willing to assist with an exchange if you happen to receive a wrong or defective jewelry piece, and we will process it as a return. Please email us at Kun.inspirations@gmail.com so we can arrange it for you.

Billing

We accept Visa, MasterCard, and American Express credit cards.

Your credit card will be charged as soon as your order is accepted and processed.

Not to worry, it happens to the best of us. Check the following:

– Check that your card is not expired.
– Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
– Call your credit card issuer – they might’ve have stopped this payment from going through.

Order questions

Drop us an email at kun.inspirations@gmail.com within 24 hours, and we will update your order as soon as we can.

Upon processing your order, we’ll promptly send you an email, complete with a tracking number, allowing you to conveniently track the status of your shipment.

We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.